Update as of 3/24/2020
COVID-19 Response: Due to ongoing concerns about the Coronavirus (COVID-19), Trilight has closed its business offices to walk-in traffic. As a precautionary measure and to help slow the spread of COVID-19, we will continue to serve our members virtually. Our employees will remain at work to service the public via phone, website, and SmartHub.
Don’t forget, we will pay you to autopay and go paperless! For a list of all payment options, give us a call!
Questions? Give us a call at 833.847.0824
Update as of 3/20/2020
To our customers, our neighbors, and our communities,
The safety and well-being of our customers and employees is of utmost importance. As part of that commitment, we wanted to take a moment to share our current stance and practices as it relates to the Coronavirus (COVID-19).
In short, we are monitoring this situation very closely, and following recommended practices as outlined by the Centers for Disease Control (CDC) and World Health Organization (WHO). Furthermore, our internal Business Continuity Team is in ongoing and frequent communications, assessing the progression of COVID-19, reviewing our current practices and adjusting our course based on recommendations as outlined by CDC and WHO.
We take the responsibility of ensuring the health and safety of our employees, customers, and our community very seriously. We also understand that as more people change their habits by working from home and choosing to spend free time at home rather than in crowded public spaces, our customers will depend more than ever on our services. Therefore, we want to inform our customers that we are taking the following steps to ensure that we are providing and maintaining our services in the safest possible manner.
Visits to Our Offices or Customer Locations
We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventative measures – whether they are in our offices, or our customers’ homes or businesses. This includes increased cleaning and sanitizing for all company offices. We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers.
Our frontline employees continue to take your health seriously, which is why our customer service office will close to the public beginning Friday, March 20th. This will ensure our employees stay well enough to serve you over the phone and online.
If you are expecting one of our technicians to visit your home or business on an installation or repair call, please know that we're taking extra precautions to protect you and our employees. Our service technicians are all supplied with hand sanitizer, disinfectant wipes, respirator masks, latex gloves, and our technicians will use them between service calls. We're also asking our technicians to limit their in-person contact with customers by practicing "social distancing" and being mindful of only entering customer premise when absolutely necessary. Attention to these types of factors will better ensure the safety of each and every customer we serve.
For our customers who don't feel well or believe that they've been exposed to COVID-19, Trilight can provide assistance for our services by calling our offices at 833-847-0824.
Our Corporate Work Environment
To further safeguard the health of our employees, we have instituted additional measures focused on meetings, travel and the spread of disease.
Trilight has put in place a strict travel policy for all of our employees and limited all non-essential travel for business. Per CDC recommendations, Trilight has asked its employees who have traveled to high risk locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days. We've also canceled or postponed all large meetings and employee gatherings. As our office staffs are able, they've been requested to conduct as many meetings virtually as possible.
Trilight is also limiting visits to our noncustomer service offices. We're increasing the frequency of cleanings to our locations to help ensure that they are less of a risk for employees. We will continue to closely monitor this situation as it develops. Our focus is and will remain on doing all we can to best protect our team, our customers, and the communities we serve.