TV Privacy Policy

Twin Lakes TV Privacy Policy

By installing or using the Twin Lakes TV app, you agree to the terms of this Twin Lakes TV Privacy Policy, as outlined below (this “Policy”). If you do not agree to this Policy, please do not install or use the Twin Lakes TV app. This Policy describes the kinds of information that may be collected through the Twin Lakes TV app and what Twin Lakes Telephone Cooperative Corporation (“Twin Lakes” or “Company might do with that information.

Twin Lakes Communications (“Twin Lakes” or “Company”) is committed to protecting its customers’ privacy. Users should review this privacy policy to better understand Twin Lakes’ views and practices, and how they pertain to them as customers of Twin Lakes’ app services.

What types of information does Twin Lakes collect?

 In order to use the Twin Lakes TV app, you must be a subscriber to a television service being delivered Twin Lakes which has deployed Minerva’s software platform. The Twin Lakes TV app collects the following types of information:

(a)     In order to activate the Twin Lakes TV app, you must provide your username and password that identifies you.

(b)     When you use the Twin Lakes TV app, it will be able to identify how you are using the service provided through the app, including what programming you are watching, what programs have been scheduled or have been recorded through a DVR (Digital Video Recorder) service, search usage, and program bookmarks (where you started or stopped watching a particular program). The Twin Lakes TV app also captures information about the type of device on which the app is installed.

How the Information is Used

None of the information collected through the Twin Lakes TV app is provided to Minerva or otherwise tracked or maintained by Minerva.

All of the information collected through the Twin Lakes TV app is provided to Twin Lakes which is providing the television service you are accessing through the Twin Lakes TV app. Twin Lakes uses the information to confirm that you are a current subscriber to our Twin Lakes TV video services.

How do we collect information from you?

Twin Lakes does not collect personal information on this site without your knowledge and active participation.

Twin Lakes may periodically send you e-mails or other company information. Twin Lakes will not send you e-mails if you have previously requested us not to do so and/or have not registered to receive them.

How is your personal information used?

Twin Lakes uses your information in connection with delivering its products and services to you. More importantly, Twin Lakes wants to deliver a compelling experience that will keep customers coming back to visit the service again and again. Twin Lakes uses the information supplied as a means to personalize portions of the service. Some of these personalized services are made available directly by Twin Lakes, while others may be offered by its content partners. In addition, Twin Lakes analyzes and evaluates customer preferences, comments, and criticisms of its offerings in order to make improvements to the present and future versions of the service.

Twin Lakes uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better experience in the future. Twin Lakes does not rent, sell or trade your private information to any non-affiliated third party.

Who is collecting your information?

While you are on the Twin Lakes site, the Company may collect non-personal and e-mail information. Twin Lakes is not responsible for the third-party services. Twin Lakes urges you to review carefully the privacy policies posted on third party services sites. Twin Lakes cannot guarantee the accuracy of the information found on these sites. Please be aware that Twin Lakes does not control, nor are we responsible for, the privacy policies of third parties or their company websites. This Privacy Statement applies only to Twin Lakes and the information we collect.

With whom do we share your information?

As described above, some of your information may be shared with third parties as a result of your navigation to the third-party services. In addition and with your prior authorization, we may, in the future, need to share certain personal or non-personal information with our affiliated companies with whom we have established business relationships. Twin Lakes will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer’s permission unless Twin Lakes believes in good faith that the law requires it, or to protect the rights or property of Twin Lakes.

How does Twin Lakes protect your personal information?

Twin Lakes takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third-party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Twin Lakes takes special care to protect the safety and privacy of young people using its services. The Twin Lakes site does not knowingly collect information about minors and the majority of its site is not specifically directed to minors. Twin Lakes believes that minors should get their parents’ consent before giving out any personal information. Twin Lakes encourages parents and legal guardians to participate in their child’s experience online. Minors should always ask a parent for permission before sending personal information to Twin Lakes, or to anyone on the Internet.

How do you provide consent?

By using our Twin Lakes TV app, you agree with our Privacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information.

How often are changes made to the Privacy Statement and how will you learn of the changes?

Twin Lakes reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

Hours of Operations

Office Locations: 

  • 1109 Hill Drive, New Market, TN

    • Open M-F 7:30AM - 5:00PM​

  • 528 Patriot Drive, Dandridge, TN

    • Open M-F 8:00AM - 5:00PM​

© 2021 Trilight